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Goods will be delivered by Australia Post at a flat rate of $9.95. Delivery is free for all purchases over $200.
We will aim to dispatch orders within 1-3 days of an order being received. This cannot be guaranteed but we will try our best.
Delivery time is usually 2-7 business days from dispatch depending on your location.
Once orders are dispatched, any delays with delivery are out of our control.
We deliver Australia wide. All goods will be dispatched from Newcastle, NSW.
Hunter Valley Wedding Planner takes no responsibility if the wrong delivery address has been supplied.
If any orders are returned to us due to an incorrect/insufficient address, inability to access a property or failure to collect from the local Australia Post outlet, there will be a re-delivery charge at the standard shipping rate.
We offer exchanges or refunds on all items – we simply ask that you pay for the return shipping. All merchandise must be returned unopened, unused and in its original packaging.
If you would like to return an item kindly send the item you would like to return to the following address with your original packing slip or your Order Number and Name clearly displayed:
Hunter Valley Wedding Planner
Attn: Returns Department
PO Box 5115
Kahibah NSW 2290
Once received and checked we will issue a full refund. Please note refunds may take 2-5 working days to process.